Success confirms what not bounce home
success-confirms-what-not-bounce-home
Success is not “form sent” or a bounce to home — visible confirmation of what went through (repeat in mail or “Mijn omgeving”). Dual-cite empty/failure success copy; NL names bounce-home as fail.
Description
Success is not only “form sent” and not a bounce to home. Show visible confirmation of what went through—on-page and/or in mail or “Mijn omgeving”—so the person can trust the outcome. A send-only message or home bounce leaves them unsure what was submitted. Fail if success is only “form sent”, or the person is bounced home with no confirmation of what went through. Apply to the post-submit success state after a form send.
When to use
Designing the post-submit success state after a form send.
Not when
Not for mid-flow saves that are not the final success confirmation.
Agent hint
Show what went through on-page or in mail; avoid sent-only or bounce-home success.
After send, the person sees what was submitted (on-page and/or in mail / “Mijn omgeving”), not only “sent”.
Success is only “form sent”, or the person is bounced to home with no confirmation of what went through.
Citations
NL Design System — Succesmelding
https://nldesignsystem.nl/richtlijnen/formulieren/bevestigingspagina/succesmelding/