Name next organisational steps
name-next-organisational-steps
Name the next organisational steps — e.g. case number, who acts, how the person hears back. (Contact-channel pages not filed.)
Description
After submit, confirmation should name what happens next: case number and/or who acts and/or how the person hears back. Organisational next steps turn a dead-end success into a usable handoff. Fail if confirmation has no next organisational step—no case number, actor, or hearing-back path. Apply when writing post-submit confirmation after a request or case is created.
When to use
Writing post-submit confirmation after a request or case is created.
Not when
Not for mid-form progress text that is not a final confirmation.
Agent hint
On confirmation, name case number, actor, and how the person hears back.
Confirmation names what happens next: case number and/or who acts and/or how the person hears back.
Confirmation has no next organisational step (no case number, actor, or how they hear back).
Citations
NL Design System — Vervolgstappen
https://nldesignsystem.nl/richtlijnen/formulieren/bevestigingspagina/vervolgstappen/